Hospital and Insurance Billing and Payments

Understanding Your Bill



  1. This is the information the hospital uses to identify each patient and his or her visit. A new account number is generated for each visit to the hospital.
  2. The activity date is for the hospital's internal use only.
  3. Billing address for hospital, where payment is to be mailed.
  4. The patient's address that the hospital has on file. Please notify the hospital if your address should be changed.
  5. The first statement will include a summary of services received and any payments that have been made, such as co-pays. The second and third statements will show the balance from the previous statement (balance forward), minus payments sent to the hospital, and the new balance due.
  6. Indicates which statement this is (in a three-statement cycle) and how to contact customer service.
  7. Please include the bottom portion of the statement with payment. Fill in the amount of the check in the "Amount paid" box.  Also write the account number (shown in area 1 above) on the check so that the account is credited correctly.




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CHS Customer Service /
Billing Office

(805) 879-8900
6550 Hollister Avenue,
Goleta, 2nd  floor (see map)

8:00 a.m. to 4:00 p.m.
Mon - Fri.


Santa Barbara Cottage Hospital Admitting Department

Main lobby, Pueblo St.entrance (see map)

(805) 682-7111, ext. 53688

Santa Barbara Cottage Hospital Cashier's Office

Main lobby, Pueblo St.entrance (see map)

(805) 682-7111, ext. 53376

8:00 a.m. and 4:30 p.m.
Mon - Fri.